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CRM Software in Uganda

Capture leads, close more sales and serve every customer better
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CRM Solutions

Computer Works Uganda builds custom CRM software in Uganda that helps you win more clients and serve them better. Our CRM captures leads, tracks every sale and keeps customer history in one secure place. In addition, we connect it to your website, payments and other systems through custom APIs.

CRM Custom software
to Grow Your Business.

Capture & Track Leads, Convert them to clients and get accurate forecasts. Forge strong relationship with your clients

For Immediate Assistance, call (+256)701 385898

Microsoft 365 apps for business in Uganda

Computer Works Uganda,
CRM offers the following functions

Improved Customer Relationships

First, a CRM helps you understand and cater to customer needs, leading to stronger relationships and higher satisfaction.

Enhanced Customer Service

In addition, your team sees every call, email and ticket in one place, so customers get faster and more personal service.

Increased Sales Efficiency

As a result, our CRM streamlines sales processes, leading to higher conversion rates, shorter sales cycles, and increased revenue.

Effective Data Management

Moreover, it centralizes and organizes customer data for accurate insights and informed decision-making.

Improved Collaboration and Communication

It also facilitates teamwork and seamless communication across departments, improving customer service and workflows.

Strategic Decision-Making

Finally, it offers insights for data-driven decision-making, leading to better strategies aligned with customer needs.
CRM software Uganda dashboard by Computer Works Uganda
User Account Management Module
User account management involves creating user accounts, granting specific access credentials to users who require privileged access, and managing user roles and permissions for accessing folders and files.
Client/Customer Management Module
Next, client management focuses on managing clients, their accounts, and the ongoing relationship between clients and the organization. This module records, stores, and organizes client information such as names, addresses, phone numbers, and email addresses.
Leads Management Module
In addition, leads management is responsible for managing and tracking potential customers and their interactions with the organization. This module helps prioritize leads based on engagement or relationship level, assign leads to sales representatives, and set up reminders for follow-up actions.
Sales Pipeline Management Module
Meanwhile, the sales pipeline management module provides a visual representation of the sales process for the organization’s products or services. It encompasses all stages of the sales cycle, allowing users and clients to move deals through various stages, set up notifications and reminders, and track sales performance metrics.
Client Communications Module
Also, the client communications module records and tracks all communications made with clients. It enables anyone in the organization to work with clients while referencing their previous communications, promoting collaboration and avoiding conflicts.
Ticketing and Help Desk Module
Finally, the ticketing and help desk module manages customer inquiries, complaints, queries, and support tickets. It includes features such as recording client queries, case tracking, assigning queries to the team, escalation management, and knowledge management. It provides customer service agents with access to customer data and history for personalized service.
ADD ONs
Moreover, Customized Reports Customized reports are tailored to meet specific audience or organization requirements. They provide relevant and accurate information for decision-making, involving the identification of requirements, selection of appropriate data sources, and designing clear and concise reports with visual aids.

Alerts and Notifications Module The alerts and notifications module sends timely and relevant messages to users, notifying them of important events, changes, or updates related to a system or application. Users can customize their notification settings based on their preferences.

Document Repository A document repository is a centralized location where documents and files are stored, organized, and shared. It helps manage digital documents such as contracts, reports, and presentations.

Audit Logs The audit logs module securely and tamper-evidently records all system activity. It maintains a detailed log of events, including user activity, system events, and administrative actions. It tracks changes to data, system configuration, and user access, aiding in security breach detection and investigation.

Why Use CRM Software?

Spreadsheets and notebooks make it easy to lose leads. In contrast, a CRM shows your whole sales pipeline at a glance. As a result, your team follows up on time, managers get accurate forecasts, and customers enjoy faster service.

CRM software Uganda dashboard by Computer Works Uganda

Features of Our CRM Software in Uganda

  • User account management with roles and permissions
  • Client and contact management with full history
  • Lead management from web forms, calls and social media
  • Sales pipeline tracking and forecasting
  • Client communications by SMS and email
  • Ticketing and help desk for customer support
  • Add-ons such as invoicing, mobile money and reports

Custom Systems and API Development

Every organisation works differently. Therefore, we also build systems for hospitals, schools and businesses, and we integrate them through secure APIs. For example, we connect payment gateways, accounting tools and Microsoft 365. Schools can pair this with our school management system, while field teams can use our mobile apps.

Our work follows good data practice under the Uganda Data Protection and Privacy Act. For planning help, see our IT consulting services.

Talk to an expert today. Contact Computer Works Uganda, call +256 701 385898 or visit us at Kira House, 2nd Floor, Room 29A, Kampala.

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