Managed IT & Support
Managed IT support in Uganda from Computer Works Uganda keeps your computers, users and systems running every day. Since 2005, we have looked after businesses, schools, hospitals and NGOs with one simple promise: fast help, planned maintenance and no surprises. You get a friendly helpdesk, proactive monitoring and an IT partner who plans ahead with you.
Our Managed IT & Support Services
Choose the level of support you need. Each service below can run on its own or as part of one monthly managed plan.
Managed IT Services
24/7 monitoring, patching, antivirus, backups and on-site visits under one predictable monthly plan.
IT Helpdesk & User Support
Phone, email and remote support for your staff. Most problems are fixed remotely within minutes, not days.
Preventive Maintenance
Scheduled servicing of computers, printers, servers and UPS units to stop breakdowns before they happen.
IT Consulting & Strategy
Independent advice on budgets, upgrades, cloud moves and digital projects, with a clear roadmap.
IT Risk Management
Audits, policies and continuity planning so one failure never stops your business.
Computer System Leasing
Laptops, desktops and thin clients on lease, with support included and no large upfront cost.
IT Training
Practical training for staff and teachers on Microsoft 365, cybersecurity awareness and daily tools.
Why Choose Managed IT Support?
Many organisations only call for help when something breaks. However, that approach costs more, because downtime stops staff and loses customers. With managed IT support, we watch your systems every day, apply updates on time and fix small issues early. As a result, you spend less on emergency repairs and your team stays productive.
- Predictable cost: one monthly fee instead of surprise repair bills.
- Faster response: remote support first, then an engineer on site when needed.
- Security built in: updates, antivirus and backups are part of every plan.
- Local team: engineers in Kampala who understand Ugandan businesses and schools.
How Our Support Works
First, we audit your computers, network and software. Next, we agree on a support plan and response times that fit your budget. Then we install monitoring tools, document your setup and start regular maintenance. Finally, you receive a simple monthly report that shows what we fixed, what we improved and what to plan for next.
Stop Firefighting IT Problems
Get a free IT health check and a clear support plan for your organisation.
Support for Every Part of Your IT
Managed support connects with our other service areas. For example, we manage your Microsoft 365 accounts and Azure Virtual Desktop, protect you with cybersecurity and data protection, and maintain your networks and IT infrastructure. In addition, our team supports business systems such as CRM and school management software.
Who We Support
We support small offices, growing companies, schools and computer labs, hospitals and NGOs across Uganda. Whether you have five users or five hundred, we scale the service to match your needs.
Frequently Asked Questions
What is included in managed IT support?
Plans usually include helpdesk support, monitoring, updates, antivirus, backup checks, preventive maintenance and a monthly report. We tailor the scope to your systems.
Do you offer on-site support outside Kampala?
Yes. We support clients across Uganda with remote help first and scheduled or emergency on-site visits.
Can we get support without a monthly contract?
Yes. We also offer one-off support, projects and pay-as-you-go visits, although a managed plan usually costs less over time.
Do you provide IT training for staff?
Yes. We train staff and teachers on Microsoft 365, safe email and internet use, and the systems we install for you.
Ready for Reliable IT Support?
Talk to our team today. We will review your setup and recommend the right managed IT support plan.
